Politique de remboursement

LINA OUTLET

At LINA OUTLET, we strive to ensure customer satisfaction. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You have the right to return an item within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • All original tags, packaging, and accessories must be included.

  • For hygiene reasons, certain items (such as intimate accessories) may not be eligible for return unless faulty.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact our customer service team at:

Please include your order number, the item(s) you wish to return, and the reason for the return. Once your request is approved, you will receive return instructions.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

  • We strongly recommend using a tracked shipping service, as LINA OUTLET is not responsible for lost return packages.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original method of payment.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Faulty Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or a full refund, including shipping costs where applicable.

6. Delivery Information

We offer the following delivery methods:

  • Standard Delivery (5–6 business days): Free

  • Express Delivery (1–2 business days): £4.99

  • Pick-Up Point Delivery (3–5 business days): £2.99

Delivery times are estimates and may vary during peak periods.

7. Contact Information

For any questions regarding returns, refunds, or deliveries, please contact us:

LINA OUTLET
Website: www.linaoutlet.com
Email: contact@linaoutlet.com
Phone: +44 20 7946 7433